“As
Citi Card’s VP, Marketing Communications, I hired
Customer Growth in 2001 because none of our other communications
partners could get the message right to our delinquent
and at risk populations. Their Positive Collections
method works, and over the years saved Citi in the hundreds
of millions.”
- Sheryl Behar
“At
Chase, we tested the Positive Collections approach from
Customer Growth against our existing delinquency communications – and
the new tests won, time after time. Not only have we
driven higher contact rates, getting more customers in
touch with our collectors, these are much more productive
calls that are twice as likely to result in a
payment.”
-
Jill Keefer
“When
I was recruited from Citi to join Providian/WaMu, I brought
Customer Growth with me because they were so essential
to my risk management strategy. They tailored
a Positive Collections program especially for my portfolio’s
risk profile, including a unique “Credit
Education” module
for the pre-delinquent population.”
-
Aaron Caid
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